Due to the custom nature of each order, custom Handbags are not returnable for any reason. 

Incorrectly filled orders may be returned for correction.  Damaged bags may be returned for repair; depending on the nature of damage, a fee may be required.  Since all Viv Pickle bags are made of cloth, normal wear & tear on the bottom and bottom corners should be expected.  We do not accept "worn-corners" as damaged and we will not compensate for this situation.  The completion of sale/order confirms that client understand and accepts this return policy (and this policy is stated in full detail on the back of your order form).

Pre-made bags purchased at our shop or at Pickle Parties may be returned for STORE CREDIT ONLY. 

EFFECTIVE APRIL 15, 2009:  Refunds for all merchandise are made in the form of a GIFT CARD ONLY.  No cash or credit card refunds will be given.  This includes any custom order(s) placed and not yet completed.

Returned Check Policy:

A returned check fee will be accessed for any returned checks.  You will be notified via phone or email in the event that a check is returned for NSF or other reasons.  Payment in full must be made via credit card or money order.  If payment is not made in a timely order, your order will be cancelled.

Cleaning Information:

To ensure the life of your Viv Pickle bag, our corporate policy is to recommend dry cleaning ONLY. This is due to the fact that many of our fabrics/bags contain multiple colors, have various thread content and are pre-treated with fabric protection.

If you prefer to wash your bag at home (we do not recommend this, but many ladies prefer to do so) and your bag does not contain satin, silk, leather or suede, you may wash it in COLD WATER on GENTLE and then hang it dry. Do NOT put your bag in the dryer as this will result in damage to the construction of your bag. If wrinkles persist, iron your bag on medium-high heat and press FIRMLY; use a pillowcase or cloth to protect your bag while ironing failure to do so may result in fabric burns, stains or melted handles. Bags with silk, satin, leather or suede MUST be dry-cleaned.

Sadly, we are not responsible for fabrics that fade, run or pill after washing or for bags that are cared for improperly and are unable to accept them for return or repair.

If you need additional assistance regarding the care of your bag, please let us know!

Employment:

Viv Pickle occasionally offers Employment Opportunities for production and sales.  To view current openings, click here.